ARE YOU NERVOUS ABOUT ONLINE SAFETY?
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If you have a problem, such as a virus infection, start here

Help! I've got a problem

Got a problem? We have solutions!

This section contains advice about rectifying common online security problems.

 

If you have a problem, such as a virus infection, start here.  But once you have fixed the problem, use the advice on the rest of the site to prevent a recurrence.

In this Section

  • Deal with a suspicious email
    Have you received a suspicious email? Sounds too good to be true? Or perhaps urging you to 'update your security information'? If you have any anxieties about what to do, this article will point you in the right direction.
  • Deal with ecommerce fraud
    Buying and selling online is normally safe and reliable but occasionally people fall victim to fraudsters. This page gives advice about what to do when you are a victim of ecommerce fraud.
  • Get rid of viruses and spyware
    Viruses and spyware share many symptoms and if you think you are infected, it is important to diagnose and cure the problem as soon as possible.
  • Get technical support
    When it all goes wrong, it’s helpful to have a real human being to help you out. This page outlines some of the options for getting help and support when you’re having security problems.
  • Protect your online identity
    Your username and password on ecommerce sites, auction sites or other websites is very valuable. If you store your credit card numbers online or have a reputation to protect, a criminal can do serious damage if they can impersonate you.
  • Report a lost or stolen computer
    Computers, especially laptops, make attractive targets for thieves. This article contains advice for recovering lost computers and reporting theft to the police.
  • Undo identity theft
    Identity theft means the fraudulent use of your personal information. This page gives you a checklist of what to do if you think you’ve been a victim.
Information source: http://www.getsafeonline.org

10-minute guide for beginners

10-minute guide for beginners

If you do nothing else, read this

This article contains a high level checklist of main actions that you need to take to protect your computer and key advice about protecting yourself from online criminals. It is a starting point, not a substitute for visiting the rest of the site.

 

Warning: this page summarises only the most important points and we strongly recommend that you devote enough time to cover everything on this site.

Protect your PC

If you use an Apple Mac, see Protect your Mac.  If you use a Linux or Unix-based computer, see Protect your Linux computer.  In either case, skip to section 6 below (secure your wireless network).

1. Upgrade your operating system

The newest version of any operating system is generally the safest. 

  • Microsoft Windows Vista is ideal but Windows XP with Service Pack 2 is good.
  • Windows 2000 is okay.
  • Windows 95, 98, ME or NT should be upgraded.

2. Get a firewall

A firewall protects you against bad hackers, some viruses and some spyware. It can also stop your computer being hijacked and used to infect other machines or send spam emails.

  • In Windows XP, switch on Windows Firewall.
  • If you use a broadband internet connection, consider getting a router that has a built-in firewall.
  • For older operating systems, get a commercial firewall from a reputable company.

For more information see Use a firewall.

3. Use anti-virus software

Anti-virus software continually scans your computer for viruses. It also checks incoming email and web sites for viruses. It is not included in your operating system so you will need to get and install a copy.

Anti-virus companies include Symantec and McAfee.

  • Make sure your anti-virus software is automatically updated to identify new threats as they emerge.
  • Keep your subscription current. An out-of-date virus scanner is no use at all.
  • Don’t open attachments in emails from people you don’t know.

For more information see Install anti-virus software.

4. Stay up-to-date

Because the bad guys discover new ways to attack computers on a regular basis you also need to update your computer’s operating system (the Windows software which makes it work). This helps stop worms attacking your computer but can also deliver other performance and security improvements.

  • Go to Microsoft's Windows Update site and install all the recommended patches.
  • Keep anti-virus software and other applications up-to-date.

For more information see Get the latest Windows updates.

5. Prevent spyware

In most cases a firewall and anti-virus software will not prevent spyware. You need additional software to keep it at bay.

For more information see Stop spyware.

6. Secure your wireless network

If you have a Wi-Fi (wireless) network, check the instructions that came with it and do the following:

For more information see Secure wireless networks.

7. Filter out unwanted 'spam' email

There are a number of tactics which can reduce the volume of spam you receive.

  • Don’t click on anything in a spam email, even to “unsubscribe.”  If possible, don’t even open it.
  • Use a throwaway email address for trivial online registrations.
  • Consider using an email client with a built-in spam filter or buying an add-in spam filter program.
  • Don’t fall for online hoaxes, check suspicious claims on Hoaxbusters.

For more information see Stop unwanted email.

8. Backups

Make a regular backup of your important data, store it in a different location and check that it is actually backing up the right data by doing a trial restore from time to time.

For more information see Make regular backups.

9. Physical security

  • Security mark your computers and other valuables.
  • Keep a note of all the serial numbers.
  • Think about locks, window locks, alarms and so on to make your home safer.
  • Don’t leave discarded computer boxes outside your home – it’s an advert to burglars.
  • Use a security lock for laptops.
  • Keep laptops in a nondescript but padded bag.

For more information see Don't let thieves steal your computer.

Protect yourself, your family and your money

Online crime comes in many forms and the entire 'Protect yourself' section of this website covers the different threats in more detail.  However, key points are:

1. Avoid identity theft

  • Never give anyone your user ID, PIN or password, even if they appear to be a representative of a trusted firm.
  • Be particularly wary of emails that appear to come from banks, credit card or other trusted companies asking you to update your security information.
  • Always type the web address of trusted websites into the browser yourself. Don’t click on links in emails.
  • Don’t enter personal or financial information unless the web address starts with ‘https://’ and there is a small padlock in the frame of the web browser window (see Avoid fake websites).
  • Use strong passwords (see Use strong passwords).

2. Avoid fraud

3. Buy and sell online safely

  • If buying from an online auction, ask the seller questions, check feedback on the seller from other users and consider paying via a reputable escrow service if the value of the sale justifies it (see Use online auctions safely and Shop online safely).

Use a trusted means of payment that will give you some recourse in the event of fraud (see Make payments online safely).

4. Protect your family

Protect your business

For more information about protecting small businesses go straight to section 3 "Protect your business" on the main site.


Information source: http://www.getsafeonline.org


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