Confirmed versus verified, PayPal is not good enough!
About Me
Member since: Jul-07-01 05:55:12 PDT
Location: Sweden
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Confirmed versus verified, PayPal is not good enough!

eBay claim that their business is international, it is not really. US/Canada (possibly UK) are priviliged. PayPal does not 'confirm' international addresses. Mine is 'verified', but some sellers do not satisfy with this. Why can't PayPal confirm int. addresses? Other companies I've been trading with (quite a few)  can do this address confirmation without problems for VISA and MasterCard, why not PayPal?

I recently had an issue with a seller about this. I was buying quite an expensive laptop (my favourite Toshiba M200) and the seller and I agreed upon using PayPal. I told him that my address is 'verified' but that I don't really know the difference between 'confirmed' and 'verified'. We exchanged a lot of references (I have a lot) and the seller after that agreed upon PayPal, despite this he finally refused my payment because it said 'unconfirmed address' on the receipt, and he then asked for Western Union, which I of course would not accept for someone I don't know. By refusing my payment after relisting the machine the seller lost 5$, but I didn't get the machine and my money were then locked in my bank account (reserved) for almost a week.

Apart from that I consider this seller behaved bad, this issue is a real problem in eBay international trading. We intend to solve this with Wish-IT (business we are working on), but the question is, what does PayPal do about this? I've been a member of eBay and PayPal since July 2001 and still they can't confirm my addresses, which I consider bad. They earn money but don't do much effort for their international customers.

keystonepuzzles
That sounds frustrating. I hope they improve their service in the future for users like you. The seller probably didn't have paypals "seller protection" for the transaction without a confirmed address so they felt they couldn't take a chance. Can't really blame them for that, but you're right - it's paypal's problem that needs fixed.
Dec-26-06 19:40:09 PST Report this comment
pepper120851
call paypal and ask them!
Dec-26-06 20:33:49 PST Report this comment
ddc*stuff
its not just international though... paypal doesnt do alot for its customers.. it really is focused on its own bottom line and customer service is further down the line..that is the problem with a monopoly... it needs a bit of competition..

It must be really frustrating to be in your situation and is probably more difficult because its an expensive item.. so far I've not had problems that way....

I have had a few customers pay Me with an online debit type payment.. it goes from your bank to theirs...the fee is lower than paypal...
Dec-26-06 22:21:56 PST Report this comment
aim2free
Yes, it is frustrating, and my money is still locked in.. (probably
takes more time due to the holidays)
I have contacted both PayPal and eBay customer support (through the web interfaces) but they have not yet responded, despite I have written several times the last week.
Dec-27-06 07:50:47 PST Report this comment
aim2free
And the seller had nerves to claim that he lost money for the relisting... (5$). Today, Dec the 28th the money charged for the purchase the 21st were unlocked on my account. There it says:
Dec 21, Card purchase 8838 SEK
Dec 21, Repurchase 8563 SEK
difference 275 SEK
which is about 40 USD (1 USD = 6.8 SEK). I will be very careful to not do business with such sellers again.
Dec-27-06 19:09:05 PST Report this comment

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