Summer 2009 Shipping Schedule Update:  We will be closed for inventory and warehouse maintenance from July 10 to July 19.  Orders during that time will be processed on July 20, see e-mail for tracking status.

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All sales FINAL, no refunds or exchanges (except for an insured loss paid claim, or wrong stock pull returned within 3 days of delivery with authorization for future order credit) - use the manufacturer new product limited warranty if applicable for any parts or service subsequent to purchase. All shipping charges are non-refundable. Unauthorized returns will be refused freight collect.

- U.S. orders and delivery only, with matching payment billing and street delivery address. Shipping higher to AK, HI, APO/FPO and may otherwise be limited - INQUIRE with zip code before ordering for those destinations. Sales in AR are for dedicated tax exempt buyers only. AR pickups Ex Works by appointment. We do not accept any international orders or payments.

- Tracking numbers will be e-mailed. Orders usually ship out within 2 business days, and arrive in 48 states in 3 to 8 days excluding weekends and holidays. Delivery times are estimated, not guaranteed. Inspect your order and immediately report any damage or shortage to carrier and us, for insured loss claim filing if required - retain all cartons and contents as required for formal claim inspection.

Images not to scale, colors and trim may vary by factory batch and are not guaranteed to match within shipments or web illustrations. Offers subject to prior sale, no backorders or rainchecks, stock on hand only. Not responsible for any typographical errors, web page rendering or variances, 3rd party site or ISP access, brand rebates or discount coupons, carrier mishandling or delays, user mishap or buyer's remorse, personal injury, property loss or damage, factory packing errors or omissions, manufacturer limited warranty or related expenses, non-nexus sales or use taxes, or technical issues beyond our direct control. Offers void where prohibited or restricted.

SAFETY REMINDER: Experienced direct adult supervision is strongly advised during any installation or use of outdoor products. Follow manufacturer care and assembly instructions for best results.

Some Common Product Care & Use Tips...  Seal all sewn fabric seams on tents and backpacks with a good after-market liquid seam sealing treatment, which takes 1-2 hours for typical application, plus 24-72 hours normal drying time. Fabrics, hardware will expand and contract with temperature and humidity - make tension changes to guy-outs, fly sheet, and corner fixtures as conditions dictate, usually 2-3 times a day in average use. Most of the family camping tents and home yard shelters we sell are light to moderate duty, as general recreational structures, for casual weekend use 4-5 times a year, and are not semi-permanent in design or construction. For set-ups of more than a few days of constant use in calm weather we suggest a commercial or institutional grade vinyl or similar canvas/laminate fabric with a much heavier framework (which we do not sell or service), of normally 2 to 10 times the cost of a comparably sized over-the-counter retail camping model. Maximum dimensions (max dims) shown for height, length, width of gear does not necessarily reflect the actual use-able space (where tents will lose headroom from the peak down, bivy shelters will taper at both head and foot, hexagonal or other non-4-sided tents & screen houses will have a different foot print than a shelter with a square or rectangular floor, inflatables will gain height but lose width and length when inflated, so on). Look on the manufacturer's web site for updated model schematics and product specifications, prior to purchase. Tents, backpacks, car top cargo carriers, rain covers, dry bags, and similar items normally treated with water repellent coatings - by factory and/or end user - are subject to many variables in use and handling, and are not guaranteed by us to be waterproof in any conditions. Wear/tear, animal entry, UV & weather damage, user mishap are not warranty items.

DISCLAIMER:  WE EXPRESSLY DISCLAIM ALL WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR PURPOSE.  We are not liable for special, incidental, indirect, exemplary, or consequential damages or costs arising from technical or entry errors, carrier delays, damage or expense arising out of or relating to the placement or processing of your order, user mishap, factory specification or other packing variances, acts of nature, buyer's remorse, or the use of or inability to use this web site or the products ordered, and in all cases our maximum liability is strictly limited to replacement or repair or the paid value of the new products actually purchased from us. This may vary by state, and does not alter any manufacturer's warranty. Fabric shelters we sell are for light to moderate duty - when properly prepped, erected, and maintained - and are not for permanent or season-long installation, high winds (except some 4-season models), or severe weather use. No product sold for commercial, promotional, charitable, or institutional end use is under warranty. Wear/tear, UV & weather damage, fabric seam sealing, normal decline are not under warranty. Listings may be changed, edited, updated, amended, corrected, extended, shortened, or removed at any time and without notice. Users assume all risk and liability for any mishap, injury, or loss, stemming from use/inspection of products, services, e-store, and/or retail premises, or any affiliated sales/service venues, adventure activities, or customer accommodations of any kind. In no event shall we be liable for any special, indirect, or consequential damages, or any other damages of any kind resulting from any cause, including but not limited to loss of use, loss of time, loss of profits, loss of work, loss of data, loss of leisure, or any other type of damage, tangible or intangible in nature, whether in an action under theories of contract, tort, or otherwise, arising out of or in any way relating to the use or performance of the information on, or accessed through, this site, or in any of our other business operations. No invalid portion or error if any, in our terms of use & sale or other web site contents or correspondence, will invalidate any other part of our published terms of use & sale. Disputes if any not informally resolved will be settled via agreed binding arbitration only, and buyer(s) waive any right to other legal action in lieu of required and timely arbitration, with established arbitration service costs if any to be shared equally by buyer & seller. Proper, adult supervision of minor internet users and outdoor novices is advised. This web site is presented AS IS, and no guarantee of any user access, systems coordination, technical compliance, content merit, lack of errors or omissions (including typographical), or universally available trade is made or suggested, at any time. Contact your web access and software providers for latest net security maintenance settings and suggested system upgrades, including local firewalls and current anti-virus programs, for best on-line results. Narratives and links are for general information only, and do not constitute endorsement of any specific product use, outdoor activity, public or private enterprise, brand offer, and/or related service.

Prices, product specifications and availability, and store policies subject to change without notice.

Please contact us prior to ordering with any other queries about our offers, products, or terms of service.  Allow 2 business days for normal reply.

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