eBay customer support runaround, paypal ridiculous
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Member since: Aug-19-99 19:32:54 PDT
Location: United States
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ebay and paypal prey on small customers with a runaround

ebay and paypal are very large, so large they can with impunity ignore a legitimate problem that one of their customers can have. They rotate the people assigned to a claim review until they wear you out. They being very large and you being a small individual fall prey to their busineess practice of shuttling you from one to the other until they can say "Sorry the time has expired" or " We are really concerned ..." but they have obviously not really even read the correspondence.

They prey on your natural trust in them. You are probably an honest person trying to sell or buy on the site. Things go wrong, then you get an email from them which has numerous links. If you see this, this is the strart of the runaround. They have a goal to retain their account recievables, what they earn for your listing. If they help and pay a claim, I think it is up to $200 now, then that depletes their earnings and you, the little guy get the runaround until you are worn down and give up.

Ebay/paypal don't pay out on legitaimte calims. I know. I have one and have gotten nothing but the runaround since last year when I started off on a dispute process. It is still nothing more than a runaround at this point. The amount was considerable enough for me not to just write it off. No, its just me versus the Fortume 500 ebay/paypal. I was ripped off, I am small. They are big and will not help you except give you a runaround.

I hope ebay/paypal will ultimately be replaced by a site with an improved policy for customer protection. Right now they just plainly do not protect their customers no matterr all their hype.

Do you feel like you were ripped off? I do because I was and recieved no help form paypal or ebay.

It will be interesting how long ebay allows a frank dicusssion which is incrimanative of their business practices. ebays safe harbor policy is overlaid with larger type buttons and links which are tittled "CUSTOMER PROTECTION". Hey let me tell you, they don't have it. They do have emils, lots of them to spin you around still thinking that if you follow along with them, that you will be treated fairly. In the end you are preyed upon, eaten like prey by a large carnivorus corporation intent on promoting a safe harbor where you might belive trade is safe. Let me tell you there is nothing safe for you in ebays safe harbor. Their is safey for them and them only.

Paypal is worse! They  state flat out that you are protected. They protect themselves with cadres of bots that send you emails that claim they are investigating, but in the end they do not honor the fair claim, nor solicti the info which could support a claim.

bill_and_ellie
You are hoping ebay/paypal would be replaced. That will happen when people stop bidding and listing. You are involved in both bidding and listing in thae past 30 days.
Sep-02-07 17:54:48 PDT Report this comment
karinski69
I agree with you, Ebay and Pay pal both are automated and only respond witn pre- answered "answers" probably generated with key words you put in your request, question, comment or concern. I think you have to be a power seller or something to actually talk to something that actually breathes, and if you are selling something and have worked hard and bidding is almost over and they find something wrong with your verbage, it is removed and they still get paid, you do not receive a refund, or an explaination, or you may even lose money.

Regardless if you buy or sell on ebay a better system of customer service would be an improvement. People complain enough, but when they are making a killing because we are buying and selling and no one has really made them stop, ( a law suit would probably work) and see the flaws of their company there will never be a change. So for now we, or should I say, I, will continue to bid and sell on ebay, I will complain about paypal and ebay, but hey, I get my product that in my area I would not be able to obtain if I had to shop at the mall or elsewhere.
Sep-02-07 20:33:29 PDT Report this comment
aveps240
ebay sent me my August invoice. $20 or so. They say in an email that they have my credit card on file. I changed the number, so I am in the drivers seat as far as paying them. I don't think I will until they make good on the paypal protection that is offered if you are ripped off.

Thanks for pointing out that the weakness of the company will effect change. Man does the customer service suck!!!
Sep-05-07 19:02:44 PDT Report this comment

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