Now, I am not trying to be rude here... but how difficult is contacting the seller!?! Really!
In light of the feedback changes, communication is key, now more than ever. Yet, a new eBay phenomenon has sprung.. Attack of the no-contact Neutral/Negative.
I answer all my emails within 24 hours, I ship all orders within 48 hours, I send out numerous emails giving the status of orders and instructions and plea's for people to contact me with any issues. I like to think I am doing a pretty good job with the communication issue, but it is hard to keep up with communication if the buyer does not attempt to tell me what is wrong when they leave a Neg/Neu.
I had a few buyers last month leave me negs or neus and not a single email was sent my way saying they were unhappy. One was unhappy with the expiry date received or the packaging was not up to par etc. all of which could have avoided by asking a question before buying and even still, a refund or replacement after buying would have further avoided unpleasant feedback. However, no such attempts were made even though they had to click all the little buttons that say "Yes, we contacted, we waited, we were patient and talked to the seller"
So, in my attempts to help even after the bad feedback was left, I contacted 2 of these buyers asking if I could be of any service, because regardless of the feedback, I still want a happy customer. Well, much to my surprise... they never responded. Why wouldn't you want to be helped if you were unhappy enough to leave a bad feedback!!
(And speaking of feedback, it is astounding how many buyers still don't realize that a Neutral counts as a Negative now! www.leavingfeedback.com)
So seriously... what is going on here? Why do 90% of the people that leave a perfectly avoidable negative or neutral never contact you first for a solution? If you buy something at Wal-mart or Cost-co and it is not up to par with your expectations... don't you let them know? Or do you simply trash talk them to all your friends? My guess is... Both!
But I digress.. my point is.. you still attempt to return it, you still tell them what is wrong and maybe they replace it for you or give you your money back.. Why does eBay have to be any different?
Thanks for reading my little Monday "I don't get it" speech!!
Have a great day fellow eBayers!
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