This amazes me. I am not saying all sellers leave appropriate feedback everytime, but to take it away entirely just amazes me! I do not utilize Negative Feedback very often, but when I do, I certainly ask myself Why. Is it fair, was this my fault, did I deserve their Negative?
More often than not, a neg is easily avoided by simply asking questions and communication. Is it right for me to get a neg if UPS drops their box or loses a package? These are things beyond my control and are the most common reasons for a negative. Also occasionally we will make a mistake. Human error is bound to happen and I try to resolve complaints quickly and efficiently. I will give refunds when appropriate and am always polite, but will still end up with a neg after I do everything I can to make that buyer happy. How are sellers supposed to warn of troublesome or rude buyers without the use of the feedback system. The Keyword being: FEEDBACK!
Apparently eBay wants all of it's sellers to be disected with the DSR's, but we cannot comment on a poor buyer experience?
I was reading Ina Steiners Blog (auctionbytes.com) on the subject and Sellers are coming up with creative ways to leave a negative rating without actually being able to, (such as a positive with an all CAPS Negative) and while the idea's work in theory, it is sad to have to revert to that just to tell of your experience with a buyer.
Not all negatives are retaliatory, but soon enough, no one will have to make that distinction, becuase the right has been banned.
So, to all of my readers and customers, Please contact me about any issue you may have and I will gladly do my best to come to a solution.
The best fix for this situation is for buyers and sellers to work together to avoid negatives entirely. With all the complaints going on, this major point is being overlooked! Please communicate and we should be able to reach and understanding, everytime, everyone.
Thanks you for your time,
Lissa~
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