What do you think about the new evaluation system?

Do you think that the new evaluation system might result in buyers abusing the sellers? As a seller, I certainly feel the pressure. It's not the good kind of pressure to do better service as eBay aims for, but very bad pressure from the sheer fear to have unreasonable buyers passing my store, and click on my items.

For instance, there is one buyer who forgot to change her email address at eBay, but only uses the eBay email system to contact me for arrange for an exchange. After writing her in vain message after message that 'an exchange is totally doable", I got a negative evaluation for "not responding to the buyer". Does that sound fair?

Here is what one of my buyers told me "je suis la cliente et le client est roi" ("I'm the customer, and the customer is king") - Is this sort of abusive behavoir or am I just old-styled?

According to the new rules, buyers don't get a negative evaluation only if they don't pay - shouldn't other bad behavoir count other than money-matters?

Please feel free to write, whether you are a buyer or a seller. If you think the new system is good - Great, I need some encouragement; if you think the new system sucks - Great, I need to be sympathized with...