YOU NEED TO CONTACT EABY AT THE BELOW EBAY ADDRESS TO CORRECT YOUR RANKING AND CHANGE THE STAR SYSTEM THAT IS INCORRECT IN RANKING EBAY CUSTOMERS.

 

RUN YOUR OWN QUESTIONAIR WITH YOUR CUSTOMERS AND RELAY THE INFORMATION TO EBAY.

 

LOOK AT YOUR RANKING, YOUR STUFF IS MOST LIKELY NOT SELLING BECAUSE EBAY DECREASED YOUR RANK BASED ON THE STAR SYSTEM.

 

To: cswebhelp@ebay.com

From:  Dr. Christine Menne’

            Eye_4_Gems and others.

 

I’m composing this letter to ebay because my rank in visibility on searches was deceased based on falsified information or information completed by buyers who had or have no idea as to the effect they may have on an ebay sellers ranking when they are clicking on the stars.

I sell gemstones.  The average shipping cost for gemstones is 8.00 and the average second gemstone costs 3.00.

My shipping rates were 3.00 and 1.00, but my rank with ebay was decreased because too many of my buyers erronously or inentionally clicked the stars and made my shipping fees appear that they were out of the normal range. 

My fees were out of the range, but in the BUYERS FAVOR.

 

Because of these factors that were not investigated by ebay, I want all my fees back for the items that I listed on UK and on ebay for the last week, because in addition to erronously decreasing my rank because of “HIGH SHIPPING RATES”, I was not informed that my listings would have no visibility.  I wouldn’t have listed any items, nor would I have spent 5-6 hours changing my listings on SUNDAY to reflect international shipping.

 

I surveyed my customers that left the star feedback and I’m going to enclose their responses at the end of this note.  The responses are all in my in box on ebay as well as my regular email address, twice over.  They won’t disappear, no will I.

 

The clicking of the stars is random and not a reflection of the seller’s activities and interactions with the buyer.

 

The buyers are just clicking rather randomly and so your methodology of changing a person’s rank is COMPLETELY INCORRECT, IMPROPER AND NEEDS TO BE CORRECTED.

 

Additionally, the selling of gemstones is a very competitive business and a seller’s reputation can be easily and anomously ruined by the star method.

 

WITHOUT CHECKING THE ACCURACY OF THE RATING YOU ARE PERPETUATING THE DEFAMATORY INFORMATION THAT IS VERY LIKELY BEING ENTERED BY A  SELLER’S COMPETITION.

 

I want the fees back.  I will not stop with this note, if my ranking is not corrected.

 

I HOPE AFTER YOU READ THE RESPONES BELOW YOU WILL RE-EVALUATE YOR SYSTEM SO SELLERS REPUTATIONS ARE NOT COMPROMISED DUE TO COMPETITION OR LACK THE LACK OF UNDERSTANDING AS TO THE EFFECT OF THE STARS ON THE SELLERS RANKING AND YOU REALIZE THE RANDOMNESS OF THE SYSTEM YOUR COMPANY HAS PUT INTO PLACE.

 

Below are the responses I received from my customers when I querried about their clicking the stars for my shipping rates.

 

I sent the following question to all the customers that left feed back for the last 16 days, which are the only days I sold for the month of June.

 

DID YOU MARK MY SHIPPING AS BEING TOO HIGH ON THE FEEDBACK?

YOUR ITEMS WERE JUST SHIPPED AN I HAVE THE LOWEST PRICES ON EBAY FOR SHIPPING GEMSTONES, PARTICULARLY SINCE I SOLD THEM AT SUCH A LOW COST AND HAD THEM MATCHED.


MY RATING WAS LOWERED BECAUSE SOMEONE OR MANY PEOPLE INDICATED THE SHIPPING WAS TOO HIGH, WHEN I PAY AN AVERAVE OF $3.00 FOR EACH ITEM AND ONE LARGE FEE OF OVER $8.00 FOR THE FIRST ITEM???
YOUR RESPONSE WOULD BE APPRECIATED.

-          eye_4_gems”

 

 

Dear eye_4_gems,

I am pretty sure that I marked right in the middle neither low nor high. I gave you a good feedback on the color of the stones. hope that answers your question

 

Dear eye_4_gems,

sorry it wasn't me i highlighted all stars in all questions.

 

 

Dear eye_4_gems,

I dont think so as i planned on bidding on things from you again

 

Dear eye_4_gems,

Hello, I don't think I did as what I read on your shipping information is absolutely fair and very resonable. If I did it was an error on my part and I have tried to research and get back into the feedback that I left so that I could review it. No sucess on that level. Can you send me a copy of the feedback or tell me where to go so that I can see what I wrote. I am more than willing to help anyway I can. If you have any suggestions as to my reviewing my feedback please let me know. The stones were beautiful and I definety want to be fair and honest. Thank you again for bring this to my attention. 3391cj

 

Dear eye_4_gems,

NO I DID NOT IF I THOUGHT YOUR SHIPPING WAS TOO HIGH I WOULD HAVE NOT MADE MULTIPLE PURCHASES NOR WOULD I HAVE MADE ANY SORT OF BID ON YOUR ITEMS.

 

Dear eye_4_gems,

Absolutely not, I gave you 5 stars. I always check the shipping charges before I bid on anything.

 

Dear eye_4_gems,

no, i mark everything as being a great dealer i have never gave a bad feedback to any one even if i didn't like the item or shipping rate Thanks Jim

 

Dear eye_4_gems,

no, i gave you all four stars even before i got the shipment because i think your product and prices are the best. i have not found any one with better shipping price and i have seen just one of the stones i brought go for over 19.00 by itself at another store and i only paid .99 for 3 stones.i do know that i have had trouble with ebays feed back site for 2 weeks and the last couple of days with their paypal site. when i try to leave feed back half the time it says i haven't left it or it will say i have left it when i haven't. did you get paid-- pay pal has bee processing things a lot slower then usual. i would never bid on an item if i had a problem with the shipping charges. beside your shipping charges are way below anyone else. i bought these stones for my husband to set ,i make and design jewelry and he likes to work with the stones. if you got less then 4 stares in anything from me it was not my doing. i look foward to buying from you again.

 

Dear eye_4_gems,

I don't know who stabbed you in the back but it wasn't me. I too have paid the $8.00 shipping before and been surprised at additional required insurance so I found what you charged to be quite reasonible. My comment was, "ITEM WAS SHIPPED QUICKLY AND WAS AS ADVERTISED. GREAT JOB!!!". That is what I reported on the scores as well. GREAT JOB!!! I wish you well in getting your rating fixed. The gems you sent me were quite lovely and I hope to do further business with you.

 

Ebay -    Your proper attention to this matter is of the utmost importance.  You system is incompetent and incorrect.

 

I want my fees back and ranking returned to the correct leve.

 

I will sue and publish this information in every single place possible if the situation is not corrected for myself and all the other ebay sellers who have fallen victim to the randomness of  ranking the system based on the stars. And given that you might as well rank the ebay seller on the actual stars in the sky because it would be equivocal in  the accuracy of the ranking utilizing the program you have put into place.

 

I expect to hear from your company in a very timely manner and that my listing fees be refunded.

 

I’ve lost the hours building the items and there will be no income to pay for the listings or compensate for my time. 

 

I expect restitution for your errors, and every single eBay seller should also have restitution as well as have their ranking corrected because the star system is completely inaccurate without any research as to the actual shipping cost being charged, or time in which it was shipped, or communication.

 

One person left all 3’s????????????????? Reasonable, no,  One all 4’s??????????????? Reasonable no.

 

Others won’t admit what they left, or don’t remember.  I constantly leave all 5’s unless there was a problem.  That is what all buyers should do, but look at the above information, re-evaluate system and correct the ranking system.

 

Sincerely,

Eye_4_gems