PayPal's Handling of Counterfeits Raises Questions...WTF?

PayPal's Handling of Counterfeits Raises Questions...

Consumers have been raising questions about PayPal's handling of counterfeit items sold on eBay. AuctionBytes published their concerns along with PayPal's response in Wednesday's Newsflash newsletter.

PayPal's decision to use one company to both destroy counterfeits and to resell SNAD items involved in claims, and its instructions to buyers to send counterfeit items in their original condition to the liquidator, seemed to raise red flags for some buyers and fueled speculation on discussion boards. However, I could find no one who offered proof of any actual wrong-doing.

I talked to PayPal and the liquidator, and you can read the full story in the article in our July 2nd NewsFlash newsletter. I may do a follow-up article, comments and questions are welcome here.

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Bulk Edit Problem vs. eBay Policy Compliance

eBay sellers must make changes to their listings in order to comply with policy changes. In a June 20th Announcement Board post, eBay VP of Seller Experience Dinesh Lathi provided a quick "listing update" checklist for sellers:

We realize that any time sellers need to change their listings or templates, it costs you time and energy. To minimize the effort it takes for our sellers to accommodate our changes, I'd like to give you a quick checklist of changes you may need to make in the coming weeks, based on the changes we’ve announced:

1) Remove any links to 3rd-party sites to stay in compliance with recent updates to eBay’s Links Policy (Read our previous announcement).

2) Specify shipping, return policy, item condition & handing time in the specified fields. This information will be required soon so now’s the perfect time to get started.

2) Remove any email addresses from your listing descriptions by September.

However, I'm getting reports that sellers are unable to bulk-edit their listings; some are being told by eBay Live Help reps to revise each listing individually (this after being on hold for an hour, in one case). In researching the issue, I've also come across threads that say eBay is charging listing fees to some users for simply revising listings, though again, it's not clear what's happening - see this thread, for example.

I'll see if I can figure out whether there is a glitch, but in the meantime, any suggestions for frustrated sellers? Here are just a few threads on the boards when I did a search for bulk edit:

How to edit return policy????

Anyone Else Having Trouble Getting the Bulk Edit To Work?

Immediate Payment Required - is there a way to remove it in bulk?

You want more Dirt on eBay? Read more about the scandalous events that take place behind the scenes...Please check out the comments: eBay Modifies User Agreement and Privacy Policy...Yikes!

Source: www.auctionbytes.com