In Good Faith.
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Hmmm the customer is always right even when they suck

Well, ebay changed the feedback policy, buyers will no longer get negative feedback. So when they are slow to pay, or a pain in the ass to deal with we as sellers have no way of weeding out the stupid ones. We have no heads up that this person is a bitcher, whiner and wants the world for free and can slam us to their hearts content with no avenue of redress. <Shakes head in dismay> what next?

Learning who not to deal with lessons learned

Following is a transcript of a dispute I am having with a Chinese seller and website. I hope this will help others.


My Messages
Subject: PO# 0800950150
   Posted on: 2008-03-29 12:52
I have just been informed by the website, Ebay.com, and by the Manufacturer, Shure, Inc. that the microphones I purchased may be counterfeit, as payment has been released to you I do not know that you will be willing to work with me to resolve this matter, my immediate resolution though is to cease any further dealings with you, in specific, and DHgate.com in general this is to protect my interests and the company I created from any litigation, or liability on the matter.

James Lewis
CFO/Marketing Director
KLL Marketing LLC
Alabama, USA
   Posted on: 2008-03-29 14:11
my friend:
I am very honest!!You can not want to sell the words tube on the EBAY.Because the EBAY is very not the reasonable!!
thanks
zhang
   Posted on: 2008-03-29 22:27
I am filing a dispute with PayPal
   Posted on: 2008-03-29 22:41
friend:
You can and your the customer's company quantity!Rescind the dispute!
zhang
   Posted on: 2008-03-29 23:10
What is your solution?
   Posted on: 2008-03-30 24:20
I want to know!You say that now I how to do, then can resolve your problem!
   Posted on: 2008-03-30 24:27
Since I did not understand your message's meaning, (You can and your the customer's company quantity!)I ask again why should I rescind the dispute? And what do you propose as a solution?
   Posted on: 2008-03-30 02:26
My meaning is, you discuss with your buyer on your PAYPAL!Rescind the PAYPAL dispute!
I hope that you are pleased very much!I do not know, I how to help you!!
zhang
   Posted on: 2008-03-30 03:28
I AM THE BUYER AND I AM DISCUSSING IT WITH MY SELLER! YOU!
   Posted on: 2008-03-30 05:01
Since you make no offer of resolution for selling fraudulent merchandise I see that I have no choice but to upgrade and file a claim with PayPal. If this matter is not resolved to MY satisfaction, by Saturday APril 12, 2008, a claim will be filed.

In Good Faith.... Beware counterfeits part 2

Understandably, I had no clue that these were anything less than the fine Shure brand microphones I have used and loved for years. In fact I spent several days prior to ordering them, surfing Ebay, and other sites to find these exact microphones. I researched prices and selling statistics to determine the viability of the piece. I was (and to some extent still am) convinced. As a musician and a singer I appreciate the quality and value of a good microphone, and I accepted these in good faith, and upon inspection, I did not then, nor in fact do I now, see any difference, blemish or flaw that would give me pause to look at them twice, or to think that these might be counterfeit. In Good Faith, I listed them on Ebay and began tracking them, I listed 3 one on the 24th the 25th and the 27th, I was thrilled to see several people watching the items and as the closing time of the sale was approaching after the weekend, I was excited at the prospect.

I returned home from work, Friday March 28, and after supper and yard work I turned on the PC to see how things were going. The first thing I saw was my items had ended.....prematurely, or so I thought, and I fired off a fast message to Ebay griping about the lost sale time and the fees , of course. It was not until later when I checked my Ebay mail account that I saw why they were ended, nothing less than a rep from Shure had filed the papers declaring my microphones to be "unauthorized" nonetheless, I was stunned as I read the damning words. So to any who may have been watching these items and planning to purchase one, I offer, on behalf of myself and the company I represent, KLL Mrketing LLC, our deepest and most heartfelt apologies. There was no malice or intent to defraud, and the items were removed from all sales and auction sites, including my my own. So understand I am an honest businessman, and as a Christian as well, I pray that you will accept this act of contrition, and forgive me and continue to look at the items I sell here. At least I know they are not bogus!

James Lewis        

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