I am recently going through a rough patch here on eBay, and seeing how no one seems to be willing to help, my only option is to warn you all of things on here.
I recently purchased several different items from different sellers. One has refused to ship it, or contact me, or anything. I have had to open a dispute on PayPal with this buyer, which is is also refusing to respond to. The same person has been on eBay shopping everyday and buying things, so he is not unaware of the emails that I have sent him, which now total around 12 since I purchased this item over 20 days ago. I paid him immediately, he had (won't after my feedback) a 100% positive score, and yet, outright scammed me.
Secondly, I have had numerous buyers say that they ship using Priority Mail, charge over $8.00 for it, then send it first class instead, and S&H charges do not equal up at all. It also takes 3 times as long as what they originally promised in the auction. Classic bait and switch technique at work.
Ebay is starting to look like it does not care about its members, not from a buyers standpoint. They are only worried about profits. My partner had attempted fraud on his PayPal account, so called PayPal to try to get it recitified, and they placed him on hold for an hour. He called back, got the run around, got hung up on, and then again, placed on hold for 45 minutes when he called again. They have ignored him, and are no help.
It is no wonder people are starting up a new auction site to rival eBay, and the way things are going, I hope it surpasses it. Companies do not understand that the consumer is responsible for their existence, and without us, there is no company. No company can survive without its profits. I loved eBay, and I am watching them slowly spiral downhill and out of control, ignoring all of us in the process.
I will not constantly beg to have the right thing done in a situation, and if eBay does not improve customer relations or service, I will go elsewhere.
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