I recently won a doll and the listed shipping charge was 15.00 for Priority Mail. 3 days after I paid for it I got an e-mail saying the seller went on vacation and would not mail the doll for two weeks! I sent one back that was quite nice but pointed out that the listing offered and charged me for Priority but recieved absolutely nothing back. Thinking perhaps the vacation was some type of emergency I patiently waited over two weeks for the doll. I sent another very nice e-mail at the end of two weeks and I got one back that just said the doll shipped and gave the delivery confirmation number. Nothing about the 15.00 for Priority that I paid or even so much as a "gee, sorry you had to wait so long". Bottom line is, I didn't expect or even want money back", just a simple "thanks for waiting" would have been nice! I believe good customers are like gold, precious and valuable....literally! It is not unreasonable to expect a courtesy e-mail at the very least to thank me for my business and patience. I've learned alot from being a buyer on how to be a good seller. If I make a mistake in shipping charges or there is a delay in shipping, the customer will recieve a refund on the difference in the case of an error and free shipping if it is delayed in being shipped. The cool thing is I make good money and keep happy customers because of my policies and courteous e-mails.......now if only I could have been treated that way by the seller who sold me the doll I would've put her on my favorites list and checked back from time to time as I do with several of my favorite sellers. In the end...I never even got good feedback for paying 170.00 promptly! Grrrr!
Okay, I feel better now! Venting is a good thing as Martha would say! LOL
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