eBay falling Apart or Pulling out of a slump?

i am

I agree. The worst thing about ebay is the horrible customer service. It's like there is this huge uncontrolable animal that nobody owns. Makes one wonder (like in the Wizard of Oz): is there even a human behind the curtain? The online customer support and/or live chat is like trying to communicate with a robot, a 4th grader, or someone who has no command of the English Language or the language of ebay. So it's no surprise that the customer care/service is all farmed out overseas (Mannilla or India) and it's no wonder that canned boilerplate responses that are already available on the internet is all the help knows how to cut and paste.

What's also tragic is that ebay supports these huge 150,000 item mega sellers (like White Elephant Media) who never answer emails, won't respond to dispute console complaints, and then give retaliatory feedback to any buyer who leaves well-deserved negative or even neutral feedback. By the way, I advise anybody who wants to buy DVDS, CDs, or videos to stay away from White Elephant Media. That outfit is a nightmare waiting to happen. They finally get around to communicating with irrate buyers only after they leave the retaliatory feedback. Then, in a fashion reminiscant of blackmail, they send out automatic emails to everybody they gave negative feedback to and try to bribe them into mutally withdrawing the negative feedback. I'm not kidding! Go check out their feedback! Over 1300 mutually withdrawn negative feedbacks. The written feedback remains, but it gets withdrawn from the feedback scores. Hundreds of people have complained to ebay about this seller, and ebay just continues to let them screw people over. Ebay allows them to make a mockery out of the feedback system and allows them to thumb their nose at the dispute console system. It appears that ebay is more concerned about the greasy dollars they get from these dishonest power sellers like White Elephant Media than they are about the way this outfit totally diss

I, too, have had it with Ebay. Their customer support is totally slanted
toward the Seller. Out of 1,643 feedbacks, only 3 are negative. All of
the negatives were a result of my filing a negative feedback because the
Seller sent me something totally different than what was bid on, then wanted
me to pay to ship the item back to him! The last negative, today, was a
situation where I paid for the item but added a note stating that the shipping
cost was excessive and that I would check the postage and file a complaint with
Ebay. The postage would have been .84 cents versus they were charging me $10.
The Seller, in a fit of rage, cancelled the transaction and refunded the payment.
He stated reason for refund was he did not have the item in stock! (Then why
was it put up for bid?) Within minutes of making the refund, Seller then
relisted the item! Not finished with this, Seller than filed a non-payment
complaint with Ebay, who agreed with him! Finally, Seller posted a negative
feedback on ME saying 'Buyer paid with a fake money order' !! Payment was
made through Paypal which I can of course prove! I have hired an attorney
to sue Ebay and the Seller for slander. This is one Seller who is going to
regret he ever heard of Ebay.

I think that ebay is in a self distruct mode. Now requiring all sellers to accept Paypal and having to accept credit cards is going to drive the small and casual seller out of the market. If I sell something for $1.00 I could possibly have to give close to half of that in fees and other charges. I'll throw the item in the garbage first. They are going to force the small seller out. Maybe this is their plan? I for one am done with ebay.