Hey NIGHTHAWKS...check out my goodies! Where's...cr_p! Dog ate my donut!

WOW! THANKS TO GENEROUS EBAY BUYERS EVERYWHERE!

 

GOOD MORNING EBAYERS!

 

 

 

I checked my e-mail this morning and discovered an extra $15.  had been deposited into my Paypal account from a customer!  What happened was, I sold an item and the customer chose the cheapest shipping (without tracking) and paid immediately, even though I wrote that my preference was for customers to pay the extra for tracking.  Anyway, while I was packaging the item, I wasn't happy with the amount of packaging material and decided to go with a slightly larger box to fit in the larger size bubble wrap.  When I got the package to the post office and they measured the box, the postmistress told me the small difference in size had bumped the shipping into the stratosphere!  Instead of $10.55 for shipping (non-trackable) that the customer had paid me, the cost was now $24. !!! (I also added tracking, not feeling comfortable with the non-tracking the customer chose).   I e-mailed the customer that I had made choices in the shipping without consulting him because I wanted to add more packaging materials and was prepared to absorb the loss; after all, he hadn't signed on for the shipping to increase so substantially. 

Paypal had e-mailed me that an extra $15. had been deposited to my account from this customer...then I saw the customer had e-mailed me too!  He wrote that he appreciated the extra care I took in packaging and had already paid the money I thought I was out.  Whew!!!  What a terrific customer!  Still, even if he hadn't paid the extra, I had made up my mind not to worry about the loss...live and learn.  My faith in the spirit of generosity of ebay customers is not without foundation!

Thanks to this gentleman, and to all ebay buyers who show good faith and the spirit of generosity!

manickats
It's nice to hear a good story about a customer.
Jun-10-08 09:34:22 PDT Report this comment
muskokabound
hi manickats...yes...I was so glad to have this experience. Other customers have been wonderful too.
Jun-10-08 09:38:17 PDT Report this comment
kimbill123
that is one very nice buyer! I had 2-3 this week that somehow were able to revise their invoices (something I have set to NOT be able to do) and THEY decided that shipping would be FREE. It was like pulling teeth to get them to pay the STATED shipping amount nevermind more, LOL! that's so nice. Makes me feel better about buyers:o) Hope the rest of the day goes just as well :o)
Jun-10-08 09:46:35 PDT Report this comment
muskokabound
hi kimbill...thanks. I find the buyers don't wait for me to send an invoice...they choose their shipping choice and pay immediately. I've only had to send an invoice once...maybe twice. I was not aware you could 'turn off' invoice revision for customers.
Jun-10-08 09:49:41 PDT Report this comment

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