How do I handle this situation?

The Message

Hi I just wanted to let you know that when I recieved the boots I didn't open the package all the way because I wanted to keep it wrapped, they were for my daughter for x-mas. when she opened them I noticed a faded stained on one of the boots. I was completely humiliated. I have been buying on ebay for a few yrs now and have never had this problem. The fact that they came in a box that weren't eeven uggs shoukd have tipped me off that there was an issues with these boots. They also were late which I could understand since you were sick. you need to tell me how you would like to handle this situation. I don'e want to have to contact ebay if on't have to .

The Reply

Well let me first thank you for contacting me first.  The first thing you should do is go back to the auction and review it.  Please review the description and the return policy.  I'm sure that after reviewing the auction you will see that in the description of these boots is, 'new without box'.  You will also see this in the description. ':::NOTICE::: These boots have a light discoloration on I believe the left boot.'  The description was revised, however it states that description was revised and if you click the 'revised' link in the description area it will state that after a bid has been placed on the item that only so many adjustments can be made to the auction.  If there are any revisions made in the description after a bid, the revision will be sectioned off at the end with a date.  I say all of this to show that I am a very honest person and would never sell an item on ebay under a false description.  It isn't my fault that you didn't read this auction, neither is it my responsibility to accept the item back.  There are a ton of ebayers who would tell you tough luck but because I'm not a ton of ebayers I'll accept a return on this item and your refund will be for $92.25 credited to your paypal account.  Reading is fundamental, please contact me if you have any further questions.  Also if this does not satisfy you please do contact ebay because I'm sure they'll tell you the same thing minus the part about accepting a return.  Have a blessed day.