There are a number of shoe sellers on ebay who like to make you the customer wait for their stock....how do they do it....read on...

1.  They list product from a wholesalers catalog, so that it looks like they stock 1000's of lines.  Often they use library shots of the items, so fool you that they have them in stock

2.  When you place your order, they then order your item with the wholesaler - this takes approximately 4-5 days to arrive with them, then they forward onto you.

3.  When you ask them where the item is, they frequently comment that "its posted"; "royal mail / courier is delayed"; "there is a problem with the order  blah blah blah"

4.  You are left waiting for an average of 10 working days for your item to arrive...which i think is disgusting.

5.  Alot of these sellers are private individuals, presenting themselves as bona fide companies....rubbish.   They are all operating out of  a private house,  have little or no customer service skills and are certainly not paying any tax or vat....that's why they offer items for low prices, that I know for a fact the wholesalers are not happy about.

How do I know this information, well I get lots of emails from customers asking my delivery times, as they have been left waiting in the past by other sellers.

Key things to look out for:

• look at their DSR ratings for dispatch time - its going to be around 4.0  - showing anger by customers.
• look at any neutral / negative - you will see the customer has been given the run-around

We have taken the stance that we only sell stock that we have physically instock, all bought and paid for....you buy and we post typically same or next day.  Don't be caught out by this con...

Hello readers,
Since we have launched the shoe business, we have seen our sales rise, and with this success comes more queries from both potential customers and current customers asking for exchanges or to add to their orders etc.  We have taken the long term view to take on an experienced customer focused member of staff to handle general enqueries and deliver and indeed exceed the sort of customer service standards ebay customers expect.

To this end, we now have systems inplace to track all customer enqueries, and report back the same day, often within the hour.  Our commitment is to answer in full first time, in a polite and friendly manner.  I am sure you will all feel the effects of this policy when you start dealing with us.  To speak with us, please direct all queries via the ebay message system. 

Regards,
John
co-owner
GMDC Group