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"Slow delivery" even when not?Posted Jul-16-08 20:04:19 PDT We've been receiving a few comments regarding "slow shipping" and "took a month to receive." In each RARE case (in which it has yet to be our fault), we always made sure that we took care of the customer either by enclosing a FREE shirt or granting a full or partial refund as promptly as possible. However a recent comment suggested that our delivery was "slow," when in fact we had beat our promised turnaround by a full 7 business days. The low scores in delivery time will continue to knock down that percentage and we'll be in danger of losing our "Power Seller" status. It's important to note again here that our business is so rare and unique that if we ever had to close our doors due to poor feedback on turnaround times, these great logos will once again disappear into the wind, and 99% are not available anywhere else in the world. If you happen to be a potential customer and are reading this, we ask that you take a good close look at our service record and note that in each case of a delay it was VERY slight and out of our control (in one instance the package was lost by UPS, a new garment had to be ordered, then the supplier had a back-order...even with all of this we were only behind less than 10 business days, gave a $50 refund AND a free t-shirt worth $20 retail). Before you leave a negative feedback or delivery score, please consider all factors and count BUSINESS DAYS (which do not include weekends or holidays), and the count starts the first business day AFTER the product is ordered. We're doing everything we can here to be as fast as possible. Keep in mind however that with hand-made, custom made-to-order products, and hand re-created logos, production times can vary and situations can arise. In closing, please by all means, do not leave a negative feedback comment or delivery score when we have made good on our promise. If we state 15 business days in the listing and deliver in 8 business days, we very well should deserve a positive comment and a 5-star score for delivery time. |
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