Why is Ebay Customer Service...

Why is Ebay customer support so notoriously bad especially when it can be so easily fixed?

I mean it ranks right down there with Sprint/ Nextel.

I ask a question, and they are ingenious in avoiding the answer. It takes some real talent to sidestep the way they do. If the answer is not posted on the Ebay help website, well then the problem must not exist.

 And I don't blame the actual CSR's because they are just the messengers. I blame the higher ups who do not give the CSR's the tools to effectively help people and smooth over bumpy situations. And of course there is no way to reach a higher up .. well because they are untouchable and no one can hold them responsible to anything.

For the last week I have been attempting to discover what the rules and regulations are regarding Tiffany postings, and other then the fact that they have to be authentic (duh) all the answers I have received so far have had absolutely nothing to do with me or my question. Then the latest response which says and I quote: “ I am terribly sorry to inform you that, we don’t have a specific policy that that addresses listing tiffany items.”

Which is interesting because if they don’t have a specific policy surrounding these items, why was I able to post one item but am I restricted in posting another one. And why was I not allowed to make changes the delayed auction posting of my Tiffany item before it ever went live.

And I keep getting pointed in circles by these people.

Is anyone else as frustrated as I am? The sad thing is they are pretty much the only game in town and if you can’t get along with ebay – and you are not some huge website of your own, good luck in dealing in e-commerce.