Repost from beginning of March
Biggest debate is who should leave feedback first. I used to leave feedback first as soon as I shipped it. I wanted to do it and felt it was right thing to do, until I started getting negative saying that she didn't get her shipment after 6 business days (she was newbies), shipping was too high and didn't matter that I only made $2.00 on it, so someone who try to scam me by taking money from paypal after 4 days and it was already shipped. There are people who will say not get their items and surprised to find that it was all perfume that I have send. I been scammed before when someone brought 9 perfumes and made claim to paypal and suddenly no longer a ebay member. I gotten negative from someone who claimed she didn't get anything and deliver confirmation said it was deliver. She said she received an empty package which contain 3 perfumes but it said deliver. The 3 negative I got from her was not deserve especially when she contact me over 1 month when the package was deliver to complain it was empty. Why didn't she open it up when she first received it and email me. This doesn't sound honest to me. I didn't know what to do by then and wonder how do I protect myself so I contact ebay and their advice to me was to leave feedback after buyer leave feedback because they are scammer out there. So I set up a rule about feedback. If I get a negative and it was really my fault, do not leave a negative. If I get a neutral, and it is my fault do not leave negative or neutral.
But if I get negative or neutral about shipping costs, shipping took too long when I got it out within 4 business days, saying not received their items when deliver confirmation said deliver, or if someone just want to be rude and use vulgar language and leave negative feedback just because they feel like it is not going to get a positive feedback from me. Noone should have to put up with abuse that some buyer will do. I get horrible email from them. My last one was because she told me I was wrong about business days and I talked to people about it and told me that I was right not her. She was upset cuz she pay Friday and I shipped it Tuesday morning and she said it should have been shipped on Monday. And then to have dozens of email telling me how horrible I am. Some people actually enjoyed doing this and I do not know why.
Also, you have to deal with controlling buyer. One time, I was behind cuz I got sick but my policy is when I do not get their items out, they get a free gift. That week, I gave out a lot of free gifts and this buyer email me and I told her it is already packaged and will be shipped out tomorrow and you are getting a free gift. She asked if it I will shipped it priority even though she not pay for it. I thought that was a fair request because I was late. The next day, I notify her that it been shipped and going thru priority and suddenly she email me one after another saying how horrible and that I am getting a negative feedback. She waited until I shipped it priority which she didn't pay for and trapped me. Then she said in the feedback that the lid was crack when it was new and sealed. I went thru tradesquare and said does not want to replace cuz she can still use it. I check her feedback and she made same complaint to someone that it was broken or crack. Does this sound like a honest buyer???? I do have refund policy. I cannot tell you some of the people will do and I was shocked to find how many dishonest ebayer out there. I just want to sell to honest buyer and to communicate.
I have see some horrible feedback left to buyer too. I hate to see seller leaving negative because buyer asked for a feedback. That person is a jerk. I have no problem with buyer asking me to leave feedback. I may be busy and I tend to leave feedback every other night but they didn't deserve a negative for it. I have see many unfair negative that was left by seller and so far I been lucky that I have not been scam by seller.
Another thing that seller can do and it is honest. Always send email to notify that their items have been shipped even if you were late. If I was late, I always tell them sorry and tell them that a free gift have been added. Buyer appreciate seller being honest. They can be very understanding and enjoyed getting free gift too!
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