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eBay fee changes upset sellers

eBay fee changes upset sellers

by Matthew posted on January 31, 2008 9:16 am

Earlier this week at the eCommerce Forum in Washington D.C., Bill Cobb, president of eBay North America, announced changes to the pricing structure on the site. He said:

We’re making a fundamental change to the economics of selling on eBay, resulting in three significant price reductions, effective February 20.

Those changes include:

  • Lowering insertion fees for all auctions, including fixed-price listings
  • The Gallery feature is to become free
  • The introduction of tiered pricing for Featured Plus

The changes, according to Cobb, are in response to sellers not liking the existing price structure and that they wanted higher prices for success rather than starting the auction in the first place. The comparison final value fee table is reproduced below, taken directly from eBay’s fees page:

eBay final value fee table

Some sellers have looked into the new fee structure and found that this will actually increase the cost of listing some items rather than reducing them. The example given is a purse selling at auction for US$25. With the old fees, the seller would have paid a total price of $1.91 (60 cent listing charge and $1.32 final value fee), but with the new charges, the total comes to $2.74. The listing charge goes down to 55 cents, but the final value fee increases to $2.19, more than compensating for the listing reduction.

Steve Grossberg, an eBay Top 100 seller and founder and president of the Internet Merchants Association, commented:

I think you are going to see a listing decrease, you are going to see some sellers leave the site or pull back quite a bit and think of other ways to make revenue, and it’s going to backfire.

Read more at the Associated Press article and the eBay press release.

Matthew’s Opinion

I think it is a mistake for eBay to present this as a reduction in costs to the seller, which Bill Cobb clearly does in his press release with the words “significant price reductions.” It is simple math to figure out that if you decrease the percentage charge on a smaller listing price, but increase the percentage charge on the larger final price, the cost is going up.

Looking at the fee table above, they are significant fee hikes as well. The listing fee has been reduced by between 5 and 80 cents, but the final value fee has gone up by 3.5% for the first $25 and then increased by .25% on the remaining item value. In a lot of cases, the maximum 80 cents you can save on your listing price will be eaten up by the increased charges on the final price.

Lower initial charges will encourage more auction listings, but in the long term, if sellers find the auctions are costing them a lot more, then they will leave eBay. Amazon seems to be the main alternative at the moment, and eBay just needs to keep a close watch on what is happening, especially with its top sellers.

pretty_blue_eyes0
and they didnt mention the feedback!
Jan-31-08 17:30:16 PST Report this comment
madcat1010
The whole approach was a slap in the face to sellers, really. Why not just say that with the slump in traffic and downturn in the economy, some increases will be necessary?

Last time I checked, we were all adults here?
Jan-31-08 17:34:47 PST Report this comment
tjsttng
Yep!! That is what I am mad the most!! The lie!!!
Jan-31-08 17:36:57 PST Report this comment
bluediamondproducts
I am not listing, and I have probably 30 new items to put in....I do not see the point.
Jan-31-08 17:38:27 PST Report this comment
sccrdude1289
I think everyone should just send e-mails to ebay telling how stupid these new prices are. If they get enough, they might lower the final value cost or keep the prices they are now.
Jan-31-08 20:16:29 PST Report this comment

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