I emailed support regarding a problem with markdown manager and received a fast reply...just a few hours. You know that alone is a miracle.
But she included a lovely note as well about my store.
"Also, I just wanted to let you know how impressed I was by your Store.
It's visually appealing, friendly and inviting, easy to navigate, and
well organized. What a wonderful 'greeting' for a member who has never
shopped in your store before!
It has been my pleasure to assist you. Thank you for choosing eBay.
Sincerely,
****** W.
eBay Customer Support"
That was so nice to get and even nicer to know someone in support is actually trying to solve problems and taking a personal interest in getting it done!