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Tracy's_Nook
9 comments

Neutrals Now Counted as Neg in Feedback Score

Posted May-20-08 07:25:39 PDT

I was reading the Seller Board this morning as I always do while drinking my morning coffee.  I read the following topic headers EBAY HAS NOW TURNED NEUTRAL FEEDBACKS INTO NEGATIVES.  and  If a Neutral Counts as a Negative Why Have the Neutral Option ... DUH !!! and When does a neutral feedback negatively affect your feedback rating?  

 I immediately checked my Feedback Score and was appalled that my 100% score went down to 99.8%.  This is how your Feedback Score percentage is calculated:

The Positive Feedback percentage is calculated based on the number of positive, negative and neutral ratings received in the last 12 months as follows:

Positives
Positives + Neutrals + Negatives

This member's 12 Month Feedback ratings
Positives: 568Neutrals: 1Negatives: 0

This member's Positive Feedback percentage

568
568 + 1 + 0
 = 99.8%

I received one Neutral Feedback in December from a buyer that said the item smelled like cigarette smoke. No one smokes in my home. I offered the buyer a Full Refund if she returned the package to me but she refused stating, "I'm very happy with the purchase."  

According to the Feedback Policy that was in place in December 2007 and  is still listed on eBay's Feedback Forum states:   A neutral rating leaves the Feedback Score the same. 

I don't understand how eBay can count PAST neutrals against sellers and buyers, when they were told that the policy would have NO impact on the Feedback score.  I have communicated to eBay and sent an email to griff at ebay dot com letting them know that I am upset by this change. 

 

 

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Comments
iiapco
yep i know what you mean and totally agree,

i wonder what their motive for doing this is?
ebay doesn't do something for nothing so they have a reason for this new policy.

funny how no one was told about this a long time ago when the feedback policy was announced. And also they encourage buyers to neg out sellers, how is that going to be postive for sellers, many sellers won't take that abuse and sell elsewhere.

ok who's got a million or two to start our own online auction and make it user friendly to both buyers and sellers.
May-20-08 07:30:50 PDT Report this comment
manickats
Their math is flawed. You can't count a feedback in one part of the equation and not in the other.
May-20-08 07:31:22 PDT Report this comment
sparklefarkal
My rating went from 99.4 to 98.3 overnite. AND I have about 30 more ratings than I did before! I have run into the smells like smoke neutrals also. I can't know who smokes around the old weird stuff I come across. I refuse to sniff auction/yard sale items. Good way to catch a bug! E-bay will get this fixed right eventually. They are not as stupid as they are appearing to be at the moment!
May-20-08 07:31:41 PDT Report this comment
salesstuff2you
please read my blogg--this whole new feedback system is a very bad ideal.

thanks
May-20-08 07:32:50 PDT Report this comment
grandmabobbieshouse
The neutrals don't change your score - your score of 1138. Only your percentage. A negative would bring it down to 1137 - as I understand it.

Don't misunderstand, not supporting the change - just clarifying what I think is the case.
May-20-08 07:33:13 PDT Report this comment
tracys_nook
People look at your percentage when they are buying from you. If they don't see 100% then they are hesitant in spending money on your products.
May-20-08 07:34:42 PDT Report this comment
grandmabobbieshouse
Yes they do, Tracy. Anyway I do. Powers sellers can have huge feedback scores - but the percentage tells the story. As a seller I know the pitfalls so I don't expect 100% but the percentage score is important.
May-20-08 07:37:37 PDT Report this comment
salesstuff2you
My percentage went down due to this and now i will not get the discount for high numbers.Please read my blog and start complaining to ebay.
May-20-08 07:39:27 PDT Report this comment
jimc126e
this neutral really messed me up mine went from 99.5 to 98.3 and thanks to a crappy buyer who got a refund and a new buyer who hit the wrong button it is now lower
i have been bust pissing off ebay with ads with my commentary in them with what i think of their feedback system ,needless to say they pulled the ads
and after the one guy called i doubt if i will get any more calls
the ebay system is just using the last years feedback so all though you may have had 1000s of feedbacks to off set the one idiot scammer feedback the system now no more just what you sold within a year
i ask all to keep blogging and email ebay about this and i hope ebay gets a clue befor they die the way yahoo auctions did
and the one ray of hope alot of buyers do not like the system as they relize their hard earned 100% feedbacks no longer mean anything as the guy who steals and does not pay has the same feedback as them so what good is the feedback system
Jun-18-08 12:12:00 PDT Report this comment

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