| Most Recent Posts What not to do...Posted May-27-08 01:28:08 PDT Updated May-27-08 01:29:59 PDT So, I had no idea how upsetting it would be to get my first negative feedback from a customer. I suppose one shouldn't take these things so personally, but this has become my life and this jerk has made a false accusation and ruined my unscathed and hard earned reputation. One of the reasons I decided to start a business of my own is the lack of dedication to customer service in today's society. I really believe that I can make a difference, but only when someone is reasonable. I never expected a power seller with over 400 positive rating to be so rude and unreasonable. I have learned that it isn't worth it to make insurance optional in your listings. Customers don't take the time to look, or assume nothing will happen during shipment of their item. I suppose it is possible that people think they will just make the seller give all of the money back if something happens. That isn't fair at all. I sold my personal belonging to this gentleman and it was in perfect condition when I sent it. Insurance was offered for an up charge and is there for a reason. If a customer opts not to take advantage of it then they have assumed the risk. I go overboard to protect all of my shipments, but there are times when something goes wrong during transport. Now, we as sellers have no recourse to make known these cancerous customers due to the new feedback policy put into place by eBay. I am guilty of trying to provide a great deal for my customer and maximize my profits at the same time. Apparently I will now have to suffer due to this customers decision to cheap out and pay as little as possible. It is my fault for giving him the option. There is however a silver lining to the otherwise dark and smelly cloud left behind by rabid_rick. To any aspiring sellers and entrepreneurs reading this, you are lucky to learn from my mistake. Insurance is there for a reason and I now know that reason is to protect us as a seller. The big bad eBay will always take the side of the customer, for without them eBay would be nothing. As long as people are buying on eBay there will be people selling. That is why it is the seller who pays fees and not the customer. From now on though, all of my customers will pay for insurance as this is the only real protection I have as a seller, and I will be damned if I will let another cantankerous waste of oxygen like rabid_rick take advantage of me again. I still believe that I can make a difference and I will continue to strive to provide excellent products at great prices. I will continue to spend more on packing supplies than is necessary in order to better protect my merchandise during transit to the customers and I will continue to bust me behind to ship items as fast as humanly possible, but all with required insurance. If I lose sales for that policy then I don't need that sale to begin with. |
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