Hi, Can you folks let me know what you would do...

I sold a pyrex item and shipped it, wrapped in bubble wrap and carefully padded in a

priority mail box marked fragile. The item arrived broken. The customer wants a refund, but my return policy clearly states that I do not accept returns for items damaged during shipping. And the buyer declined to purchase optional insurance.

She says most ebay sellers would refund the money.

I feel I wrapped the item well and do not want to refund the money.

How do others cope with this issue?

Thanks,

Cat

Yes, this is my lovely horse "Lonesome". He is a National Show Horse and very full of himself, as you can see.

My pride & joy, and a real prankster.

Thanks,

Cat

HI AGAIN,

Thank you all for your rapid responses. I am going to use tracking from now on...

I had no idea it was so inexpensive. I was really dismayed that within a few weeks, two people had contacted me saying that they hadn't received their items. Ug!

Well, thanks to you wonderful folks, now I know what to do.

THANK YOU THANK YOU THANK YOU

SINCERELY,

CAT

Hi there all,

As a newbie, I see that the post (USPS) takes a lot longer than I thought it would shipping cross country. I am worried about buyers not receiving items or saying they haven't received items...

Has this been a problem for anyone?

Should I use tracking on every item? Is is expensive?

I am selling mainly low price items, so keeping my costs to a minimum is important. Still, any advice would be helpful!

Thanks.

Good Morning All,

Does anyone else get up super early, because their pets force them out of bed?

My cat must have jumped on the bed ten times by four o'clock this morning...meowing all the way. And, the goofy pooch was pacing, cross-legged.

I thought having pets was supposed to be relaxing!

Good heavens.