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Pacific Northwest Blues
6 comments

ANOTHER ? FOR EXPERIENCED SELLERS...

Posted Feb-14-08 19:23:23 PST

Hi, Can you folks let me know what you would do...

I sold a pyrex item and shipped it, wrapped in bubble wrap and carefully padded in a

priority mail box marked fragile. The item arrived broken. The customer wants a refund, but my return policy clearly states that I do not accept returns for items damaged during shipping. And the buyer declined to purchase optional insurance.

She says most ebay sellers would refund the money.

I feel I wrapped the item well and do not want to refund the money.

How do others cope with this issue?

 

Thanks,

Cat

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Comments
madcat1010
Unfortunately, the buyer can file a complaint with ebay and probably get her money back regardless of what you do. Next time.....require insurance on fragile items......
Feb-14-08 19:24:48 PST Report this comment
madcat1010
I would ask her to email PROOF of the damage however!! Do not take her word for it.
Feb-14-08 19:25:21 PST Report this comment
georgelooksgoodinatux
She made the choice not to buy insurance. Why should you be held responsible? I mean, if its someone whose a repeat customer sure I would refund the money because she's shown her faith in me by coming back again and again, but she should have bought the insurance especially since it was glass. Don't be held hostage by the thought of a negative feedback, you do have to stand up for yourself.
Feb-14-08 19:25:46 PST Report this comment
madcat1010
Absolutely agree, its, BUT this seller is just starting out and a negative would destroy her at this point.
Feb-14-08 19:27:07 PST Report this comment
madcat1010
I always require insurance on expensive or fragile items.....or I accept that I may have to eat the cost of it.
Feb-14-08 19:28:17 PST Report this comment
ckb2950
get the pics of the broken item the first thing. I really don't know what ebay would do in this case.. since she didnt purchase insurance.
Feb-14-08 19:47:54 PST Report this comment

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